At 2B Environmental, Inc., we believe that educated clients are confident clients. That’s why we’ve compiled the most common questions we hear from homeowners, businesses, and property managers across the Big Island. Whether you’re new to septic ownership or navigating an emergency, these answers are here to help.
General Questions About Septic Systems
How Often Should I Pump My Septic Tank?
Most residential septic tanks should be pumped every 3–5 years, depending on the size of the tank and the number of people in the household. If you’re unsure, our team can inspect your system and make a personalized recommendation.
What Are the Signs My Septic Tank Is Full or Failing?
Common warning signs include:
- Slow drains or gurgling sounds in plumbing
- Sewage odors around the yard
- Wet or soggy spots above your drain field
- Toilets that back up frequently
If you notice any of these, call us right away for emergency septic tank cleaning.
Can You Provide Same-Day Service?
Yes! We offer same-day septic pumping services when available. Our team prioritizes emergencies and makes every effort to respond quickly—especially if you’re experiencing backups or system failure.
Cesspools, Dry Wells & Storm Drains
Do You Service Cesspools?
Absolutely. Many homes on the Big Island still rely on cesspool systems, and we specialize in safe, compliant cesspool pumping. We also offer upgrade guidance for property owners considering a transition to septic systems.
What About Dry Wells and Storm Drains?
We provide full maintenance and jetting for stormwater systems, including:
- Dry wells
- Storm drains
- Catch basins
Regular service can prevent property damage during heavy rain and is especially recommended for commercial sites.
Scheduling & Service Areas
Where Do You Offer Service?
2B Environmental serves most of the Big Island, including:
- Hilo
- Kamuela / Waimea
- Kailua-Kona
- Kawaihae
- Pāhoa
- Mountain View
- Kohala
- Honokaʻa
- Surrounding rural areas
If you're not sure whether we serve your region, just give us a call.
How Do I Schedule a Service Call?
You can:
- Call us directly at (808) 885-7159.
- Submit a request on our Contact Page
- Use our Request a Callback form
For emergency service, please call. We respond fastest by phone.
Payment, Pricing & Emergencies
What Payment Methods Do You Accept?
We accept:
- Visa / Mastercard
- American Express
- Discover
- Checks
- Cash
You'll receive a full invoice for all services rendered—no surprises.
What Do Emergency Services Include?
Our emergency septic and cesspool services include:
- Same-day response
- Fast pumping of overflowing tanks
- Temporary solutions if a full repair is needed
- Detailed assessment and next-step recommendations
We’re here for you when you need us most.
Septic Safety & Environment
Is Septic Maintenance Really That Important?
Yes. Proper maintenance:
- Prevents system failure
- Saves money on long-term repairs
- Protects the environment and local groundwater
- Increases the lifespan of your system
Neglecting your system can result in property damage, contamination, and expensive restoration work.
What Makes 2B Environmental Different?
We combine local knowledge with professional expertise. Here’s what sets us apart:
- Locally owned & operated since 2007
- Transparent, upfront communication
- Emergency response options
- We treat your land with respect—like it’s our own.
How Often Should a Septic Tank Be Pumped Out?
You should have your septic tank pumped out every three to five years.
How Do I Know My Septic Tank Needs to Be Pumped?
If you just bought the home, you should pump the system. If you start smelling sewer or rotten smells outside the house, you should get it pumped.
When Does My Cesspool Need to Be Converted to a Septic Tank?
According to Hawaii's Act 125 of 2017, all cesspools must be converted to septic tanks by 2050.
Still Have Questions? We’re Here to Help.
If your question isn’t listed above, don’t hesitate to reach out. Our team is happy to walk you through the service process, provide a free estimate, or help you plan future maintenance.
📞 Call Us Today: (808) 885-7159
📩 Or visit the
Contact Page to schedule service or ask a question.
