What Our Customers Say – Testimonials & Projects | B & B Pumping

Trusted by Families, Farms, and Businesses Across East Hawai‘I

At B & B Pumping Services, our work speaks for itself—but our clients speak even louder.

With over two decades of service across Hilo, Puna, Kea‘au, and surrounding East Hawai‘i communities, we’ve built more than a customer base—we’ve built trust. From septic emergencies in the middle of the night to regular cesspool maintenance for multi-generational homes, our customers know they can count on us for clean, prompt, and professional service.

Real Voices From Our Community

Emergency Service—Done Right

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“We had a septic backup the day before a big family gathering. B & B came out the SAME DAY and had everything pumped and cleaned within hours. They were professional, honest, and left our property cleaner than when they arrived. Can’t recommend them enough.”

— Kalani, Hilo

Reliable for the Long Run

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“We’ve used B & B for regular septic pumping over the last 10 years on our small farm in Mountain View. They show up on time, are easy to talk to, and never try to upsell us. Just good people doing honest work.”

— Anela, Puna District

Helpful, Even When It’s Messy

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“Let’s be real—septic jobs aren’t pretty. But the team at B & B always treats us with respect and keeps things clean. They explain what’s happening and make sure we know how to prevent future problems.”

— Joe, Kea‘au

Project Spotlights – Serving East Hawai‘I With Purpose

While much of our work happens quietly (and underground), here are a few recent projects that show how B & B Pumping Services continues to support our island.

Multi-Home Cesspool Conversion – PāHoa, Hi

We worked with a family compound, converting outdated cesspools into a more modern septic solution. Over the course of two weeks, our team:

  • Performed multiple cesspool cleanings
  • Assisted in pre-install inspections
  • Coordinated with county health officials
  • Supported the transition with educational walk-throughs

Emergency Septic Pumping at School Campus – Hilo

When a private school campus experienced a major septic backup during school hours, we arrived on site within 90 minutes. Our team:

  • Diagnosed and pumped 2 overloaded tanks
  • Cleaned storm drains affected by runoff
  • Implemented a preventative maintenance plan

Commercial Dry Well & Jetting – Kea‘au Industrial Zone

For a local business complex facing seasonal flooding, we:

  • Performed dry well jetting and vacuuming
  • Cleared clogged storm drains
  • Set up a quarterly service agreement to prevent future issues.

Why Clients Keep Coming Back

Here’s what makes B & B a trusted name:

A speech bubble with speed lines and a clock, representing quick communication.

Fast Response: Same-day and emergency services available island-wide

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Transparent Pricing: What we quote is what you pay.

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Local Insight: We know East Hawai‘i—terrain, rain, and roadblocks.

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Family-Owned Integrity: We're part of this community, not just another company.

Ready to Share Your Experience?

Have we served your home, farm, or business?

We’d love to hear your story and feature your testimonial on this page.

📧 Email us your feedback at: annie@2bhawaii.com

📞Or call to schedule your next service: (808) 981 5251.

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